FREQUENTLY ASKED QUESTIONS
General
Want to find Collecteur near you? Visit our Store Locator to discover retailers carrying Collecteur in your area. We’re always growing, so check back often for new locations.
Prefer to shop online? You can also find Collecteur at Amazon.ca, Walmart.ca, ShoppersDrugMart.ca, and Pharmaprix.ca
We’d love to hear from you. If you’re interested in bringing Collecteur to your store, please reach out to us at info@collecteur.life with a little information about your business and locations.
Our team will be happy to share more about our wholesale program, product assortment and next steps.
PRODUCTS
We believe clean period care should mean more than a label — it should have the certifications and standards to back it up.
Proudly one of the only period care brands made in Europe, Collecteur period care is held to some of the highest internationally recognized standards for organic textiles. Our pads are made with 100% GOTS-certified organic cotton, while our BPA-free compact applicator tampons use OCS-certified organic cotton, with 94.6–100% certified organic cotton depending on absorbency.
Why does that matter? Not all “organic” period care is created equal. Some products in our category carry blended organic certifications that guarantee only 15–20% certified organic content. At Collecteur, our tampons contain 94.6–100% certified organic cotton and our pads are made with 100% GOTS-certified organic cotton. We believe the products you use on and inside your body should meet a higher standard — so we made ours that way.
And we go beyond organic. Our period care carries OEKO-TEX® certification, meaning materials are independently tested against an extensive list of substances that may be harmful to human health, as well as Dermatest® certification, providing independent dermatological testing for products that come into contact with the skin.
Our period care is made without pesticides, dioxins, fragrances, chlorine, dyes or BPA — substances and materials of concern that have historically been associated with conventional period care and manufacturing processes. These are the products many of us grew up using without ever questioning what was in them.
Research has linked exposure to certain chemicals and environmental contaminants more broadly to serious health concerns, including hormonal and reproductive health effects, certain cancers and neurological conditions. While research continues to evolve around exposure specifically through period products, we believe products used on and inside some of the most intimate areas of the body deserve an exceptionally high standard.
For us, “clean” isn’t a marketing claim. We look to recognized certifications, and rigorous European manufacturing standards to substantiate what goes into our products — and what doesn’t.
For us, choosing what we leave out is just as important as choosing what goes in.
Quality is at the heart of everything we make. From the materials we choose to the manufacturing partners we work with, every Collecteur product is developed with safety, performance and comfort in mind.
Our products are supported by trusted certifications and independent testing, including standards such as OEKO-TEX® and Dermatest.
Discover more about our clean care philosophy, materials, certifications and uncompromising standards.
Our period care is thoughtfully made in Europe with experienced manufacturing partners selected for their expertise, quality standards and commitment to high-quality materials. Our body cloths are made in China.
Yes. Collecteur tampons are licensed by Health Canada as Class II medical devices and are manufactured in an MDSAP-certified facility
It’s all about the coverage you need. Both our Day and Evening Pads are ultra-thin, comfortable and designed with wings for added protection.
Our Day Pads offer reliable coverage for everyday wear, while our Evening Pads are simply longer in length, giving you added coverage for heavier-flow moments, overnight wear or whenever you want a little extra protection.
We recommend changing your pad approximately every 4–6 hours, or more frequently depending on your flow and comfort. On heavier days, you may find you need to change it more often.
Absolutely. While Collecteur pads are designed with menstrual flow in mind, they can also be used for bladder leaks and everyday protection. Our soft, ultra-thin and absorbent design makes them a comfortable option whenever you’re looking for a little extra coverage and confidence.
Every flow is different — and yours can change from one day to the next. Our Multipack includes all three absorbencies — Light, Regular and Super — so you can find your perfect fit and easily switch it up as your flow changes throughout your cycle.
Wash your hands and unwrap the tampon. Gently extend the inner tube of the compact applicator until it locks into place. Holding the applicator at the grip, gently insert it at a slight angle toward your lower back. Push the inner tube fully into the outer tube to release the tampon, then remove and dispose of the applicator in the garbage.
The string should remain outside your body for easy removal.
Tampons should be changed every 4–8 hours and should never be worn for longer than 8 hours. Always use the lowest absorbency needed for your flow.
For important information about tampon use and Toxic Shock Syndrome (TSS), please refer to the safety information included with your Collecteur tampons.
Our individually wrapped Body Cloths are made for those moments when you want to feel a little fresher — during your period, on the go, after a workout or whenever you need one.
Gently wipe externally as needed and dispose of the cloth in the garbage after use. Please do not flush.
ORDERS/SHIPPING
We offer flat-rate shipping across most of Canada, so there are no surprises at checkout:
- Quebec & Ontario: $7.50
- British Columbia, Alberta, Saskatchewan & Manitoba: $10.00
- New Brunswick & Nova Scotia: $12.00
- Newfoundland & Prince Edward Island: Real-time carrier rates calculated at checkout
At this time, we’re unable to ship to the Canadian territories — but we hope to expand our reach soon.
We’re happy to offer complimentary shipping on all Canadian orders over $75. Once your order reaches $75, free shipping will be automatically applied at checkout.
We currently ship across Canada, with the exception of Labrador and the Canadian territories. We’re always working to expand our reach and hope to bring Collecteur to even more places soon.
We know you’ll be excited to receive your Collecteur order, so we aim to have all orders processed within 24 hours.
Once on its way, your order will typically arrive within 2–7 business days, depending on your province. Please allow a little extra time over weekends, holidays and other high-volume periods.
As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow it every step of the way.
At this time, we’re unable to offer expedited shipping, but we’re always working to make your Collecteur experience even better.
As soon as your order is on its way, we’ll send you a shipping confirmation email with your tracking number. Simply follow the link provided to keep an eye on your Collecteur delivery.
ACCOUNT & SUBSCRIPTIONS:
Subscribe to your Collecteur essentials and take period care off your to-do list. Choose the products you love and we’ll make sure you’re stocked and ready whenever your period arrives.
Choose the plan that works best for you: save 5% with a three-month subscription. Your subscription renews automatically, and you can easily manage your upcoming orders through your Collecteur account.
Better period care, always within reach.
Every three months. Each subscription order gives you a three-month stash of your Collecteur essentials, so you can spend less time thinking about restocking and more time knowing you’re covered.
Shipping more at once also means fewer deliveries throughout the year, helping us reduce the carbon footprint associated with getting your period care to your door. Better for your routine, and a little lighter on the planet.
You’re always in control. Simply log into your Collecteur account to view and manage your subscription, including upcoming orders, shipping details and subscription preferences
Need to switch things up? Your period care needs can change, and your subscription should be able to change with them. Log into your Collecteur account to manage the products in your subscription before your next order is processed.
You can cancel your subscription at any time through your Collecteur account. Just be sure to make any changes before your next order is processed
Running low sooner than expected — or still have plenty stashed away? You can adjust your upcoming shipment through your Collecteur account before your next order is processed.
Absolutely. Your period, your preferences. You can build your subscription with the mix of Collecteur products that works best for your cycle, including both pads and tampons.
For the best value, we recommend subscribing to our Discovery Kit, which brings together both tampons and pads in one convenient box, so you have everything you need throughout your cycle.
Select Log In on our website and enter the email address associated with your Collecteur account. From there, you’ll be able to access your account details and manage your subscription.
Your Collecteur subscription ships every three months. You can log into your account at any time to view your next scheduled order and make any changes before it’s processed.
Once your order is on its way, we’ll send you a shipping confirmation email with tracking details.
Moving or sending your next stash somewhere new?
Log into your Collecteur account to update your shipping details before your next order is processed.If your order has already been processed, reach out to us at info@collecteur.life as soon as possible. We’ll always do our best to help, but we can’t guarantee address changes once an order is on its way.
RETURNS/REFUNDS:
For hygiene and safety reasons, all Collecteur products are final sale and cannot be returned or exchanged.
We take the quality of our products seriously and carefully ensure that every order leaves us in good condition. If your order arrives damaged or you believe a product may be defective, please contact us at info@collecteur.life within 10 days of receiving your order with a brief description and photos of the issue.
Our team will review it and be happy to make it right where appropriate.